Customer Stories

SOME OF THE COMPANIES WE’VE WORKED WITH:

Combined Company Logos

SELECTED CUSTOMER STORIES:

A specialty apparel chain was doing an excellent job bringing potential customers into the stores, but the percentage of customers who actually bought and the amount they bought was disappointing. Using Cerebyte’s method, the company defined and implemented a “Customer Conversion” initiative that stores used to increase customer conversion an average of 6% in just 6 weeks.

“It’s a means of having better relationships with your people. [Their solution] is 10% software and 90% human behavior.” (0:30)
Doug Wohl, Howard Button, Robert Fakinos
Area Managers, Jack in the Box
Tom White Regional
Vice President, Jack in the Box

A financial management expert that was having difficulty revolutionized their training using Cerebyte’s method. They now expect to have 1,000 customers using the Cerebyte method. The direct result of using the Cerebyte methodology is an increase in revenue of $350k per month and a 125% increase in their customers’ revenues.

A leading insurance company recognized that a majority of its agents had reached growth plateaus and the lack of growth was undermining the company’s profits. They used Cerebyte’s methodology to establish and implement an initiative for “Growing in a Mature Market.” The result was an increase of 15% in net policy count in just 6 months.

“My turnover is at the lowest that it’s been in the last five years. I also have the best guest service results in the last five years and my sales are up.” (0:25)
Tracy England, Becky Wilcox
General Managers, Jack in the Box
Shehzad Gill
Area Manager, Jack in the Box

An expert on management of audiology clinics used Cerebyte’s method to develop a deliver a model that enables his clinics to increase sales from an average of only $400k in hearing aids per clinic per year to approximately $1.5M. They now project $20M in sales and service from hearing aid sales.

Whenever a leading semiconductor manufacturing company built a new plant, all the best engineers would move to the new plant, leaving older plants stripped of expertise. They used the our methodology to reinvent their training program and now expect to reduce training times by 66% and reduce project cost by $2M per week due to faster and better ramp-up of new personnel.

“They are taking ownership of the whole process; they are the ones that are driving [the change.]” (1:00)
Jeni Bailey, Don Hinton
Regional Vice President, Jack in the Box
Doug Wohl, Lucian Gray
Area Managers, Jack in the Box

This biotech company that produces blood plasma products was losing considerable time and profitability because of problems with required, periodic government re-certification processes. They used Cerebyte’s methodology to create and manage a standard process for re-certification, creating a savings of over $7M in the first year alone.

A fast food company used the Cerebyte method to define and implement an “Internal Service Initiative” that significant improved the restaurant managers’ leadership in over a thousand locations in just a few months.
Impact: $48M revenue increase by using Cerebyte’s method.

“How in the world can we leave something as important as coaching and educating our people to chance?” (0:21)
Paul Schultz
Exec VP, Ops and Franchising, Jack in the Box