IT. Information Technology

Why is adopting new technology so challenging for organizations?

At Cerebyte, we have begun working with several companies to support them as they work to get large groups of people to adopt new technology. We’ve also been in pre-sales with several companies around the same situation. The technologies being adopted are diverse including a program, human resource systems, production management systems, and supply […]

IT: make it a true customer service department

By William Seidman Information Technology, IT. Most non-IT people dislike the IT department, mainly because IT departments tend to be focused on technology and not customers. The most successful IT departments are, however, very customer-focused. So how can an IT executive make their organization more customer-service focused? Naturally, the single most important factor is that […]