business


Neuroscience makes learning a driver of growth

We are pleased to report that our article, “Neuroscience Makes Learning a Driver of Growth” was just published by Training Industry. In the article, we discuss how neuroscience is changing the role of learning and development in organizations. We also describe the key elements of our model of learning, how the science effects the design […]


The Undoing Project unwrapped part 1 – a close look at decision-making

A warning about this blog: As many of you know, I can, at times be “Dr. Bill,” meaning I can get into nerdy things that I find fascinating and others may not. This is a nerdy blog. I have been reading a book called “The Undoing Project,” by Michael Lewis. The book is a history […]


How are you hiring? You may be doing it wrong.

There was an interesting article in the New York Times called, “The Utter Uselessness of Job Interviews.” The article described research showing that “unstructured interviews” are of no predictive value in making good hires and may sometimes actually be counterproductive. The article goes on to say that, even when presented with this information, people still […]


Let’s “involuntarily re-accommodate” these executives at United Airlines and Wells Fargo

This morning there were two telling articles on the front page of the Wall Street Journal. One article was about the now infamous “involuntary re-accommodation” by United Airlines. The other article was a report about Wells Fargo’s sales fraud. And, not too long ago there was a series of articles about Volkswagen executives’ role in […]


The science of human and organizational change

A recent article in the Wall Street Journal caught my eye. The article, “Why Digital Transformations Are Hard,” is based on an interview with Bernard Tyson, Chairman and CEO of Kaiser Permanente, and Jeanne Ross from MIT. The article describes Kaiser’s efforts to digitize the company. The first question – “What was your biggest challenge?” […]


superager

Raising performance through mentally and physically challenging activities

I read a fascinating article called How to Become a “Superager” in the Sunday Review section of the New York Times. The article defines the term superager, which is a term coined by the neurologist Marsel Mesulam, as those whose memory and attention isn’t merely above average for their age, but is actually on par […]


Transformation done right

I spend a lot of time whining and writing in our blog about poor leadership and how organizations usually screw up transformation and learning programs. I’m writing this time about how transformations are being done correctly in a series of blog posts about an organization that is transforming and is mostly doing it right. Of […]


Neuroscience-based program builds knowledge assets

The top-performing people are some of the most valuable assets in your company, due (in part) to a vast “database” of wisdom and knowledge living in their heads. But what happens when that person eventually leaves your company? Naturally, that knowledge and wisdom will go with them, unless you can somehow capture and organize that […]


Embrace innovative transformational leadership programs

We are pleased to have an article published in Training Magazine titled, Embrace New Leadership Programs to Survive in Disruptive Markets. Many markets today are experiencing rapid and highly disruptive changes, which demand different and improved leadership development models. In this article, we discuss the transformational leadership development programs needed to not only survive, but […]